On the description of product page,if there is manual/specification for that product.
There is DOWNLOAD CENTER on navigation bar where you can find relative firmwares.
--The solution for SYS LED blinking
IP address of PC，
192.168.1.2
and subnet mask
255.255.255.0
and the log ip is :
192.168.1.1
Shipping
You can get the tracking number in your Account Center and track it on the official website of the logistics company. Or this site: https://www.17track.net/en